FAQ
Frequently
Asked Questions
Everybody
has questions, it wouldn't be normal if
you didn't. We have compiled a list of
the most asked questions submitted to
us. If there is a question you have and
we do not have the answer to it, contact
us and we will provide you with a prompt
answer and, post it here for anyone else
with the same questions to get a quick
answer.
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How
long does it take to have the website completed?
Your
website should be completed in 15 working Days,
it also depends how fast your information gets
to us, please note that all customers are responsible
by providing the right information on time,
if your information has not been received in
the next 7 Days after you have signed up, one
of our representatives will contact you.
When
I chose a domain name, how do I know if its
available or not?
When
you sign up you will be asked to give us 3 domain
name options, we will notify you via e-mail
about the availability of the domain
names. If none of them are available we will
give you suggestions about domain names available.
How
do I send the pictures for the website?
From
the welcome message you have received via e-mail
after signing up, you will find instructions
how to send your pictures or information.
You will be able to log to the helpdesk area
where you will be asked to fill up simple forms
to complete your website. In case of questions
please don’t hesitate to contact us by
phone or e-mail.
Where
do you input the information for the website?
The
information you provide for your website will
be sent using our helpdesk system where you
will be asked to fill up simple
forms to complete your website. In case of questions
please don’t hesitate to contact us by phone
or e-mail.
How
could I send pictures without a scanner?
All
customers are required to provide digital pictures,
you can visit: http://www.kinkos.com
to find the nearest Kinko's to you, they will
scan the pictures and save them in a diskette
for you at a low cost. Please contact our support
team if you need any help.
Could I choose my own design for my website?
Yes
you can choose your web design, to do so please
visit our website and click over the menu "Web
Development" on the Submenu "Design
Gallery" choose your web design, and then
e-mail us the design number you are choosing.
How much more will it cost to add more WebPages?
One
of the advantages of being a customer under
a website package is that it saves you up to
a 60% from the regular cost; the cost per additional
WebPages is only: $75.00
Could I add e-commerce to my website?
Yes,
the website package is E-commerce ready; it
means that your website is ready to be an e-commerce
site at your request. If you feel you are ready
to update to e-commerce please click here to
take advantage of accepting credit cards on
your website.
Do you need pictures in order to complete
the Website?
Not
necessarily, at the time you are filling up
the forms at the help desk; under Special instructions
text box please mention the following "
I don't have any pictures for this Web page"
then our Web design department will add pictures
according to your website image to.
I
placed my order three days ago, and the WhoIs
lookup shows that my domain is active on your
servers, but I can't get my site to load on
any browser. Why is that?
Even when
the WhoIs database displays your domain as active
on our servers, sometimes the internet doesn't
display the site to all browsers in all parts
of the world immediately. For example: your
domain may be viewable in California today while
not showing up in Maryland, but that usually
gets resolved within 24 hours. It takes 3-5
days for the domain to become active and resolved
back to our servers. This is true for all hosting
companies.
I want
my domain available to publish to the same day.
Is this possible?
Yes, we offer
same-day domain service in the form of a Unique
IP. This numerical address will be up the same
day of your order and publishable via FTP. In
3-5 days, the name you have chosen will resolve
within the WhoIs and World Wide Web, allowing
visitors to type that name to get to your site.
What happens
to the numerical address once my chosen domain
name becomes active?
If the numerical
address is typed in a browser after your domain
name resolves, they will STILL get your site.
The numerical address and yourdomain.com are
one in the same.
Do you
still charge the extra per month for the Unique
IP even after the numerical address resolves
to my chosen domain name?
Yes we do,
since you still enjoy the benefits of the Unique
IP. The difference between a Unique IP and a
regular domain is that a regular, run-of-the-mill
domain name needs to be added to the WhoIs directory
and resolved back to our servers, while a Unique
IP is available in the form of a numerical address
the same day you order it from us. Within a
few days that numerical address becomes www.yourdomain.com
What
is the path to your perl server?
#!/usr/bin/perl
Where
can I access my web based mail server without
going through control panel?
In the address
bar of your browser, enter www.yourdomain.com:2095.
At the prompt, enter your full email address
and your selected password. This is where you
must first set-up your email via the control
panel and set preferences before it is activated.
Then, at the bottom of the resulting page, click
"Read Web Mail"
Will
your e-mail service work with MS Outlook, Eudora,
or other client based e-mail programs?
Yes, no problem.
How
does the e-mail set-up to work with MS Outlook?
Simply use
mail.yoursite.com as POP and SMTP. If you have
problems using mail.yoursite.com as your SMTP
(outgoing mail) server, use the SMTP server
your dial up or internet service provider offers.
How
many e-mail addresses do I get?
All accounts
get unlimited addresses that you control in
your Cpanel
You
have just set-up my new account, why can't I
access my new control panel?
Your domain
name is either new or being transferred to our
nameservers. This process takes 3-5 days to
resolve back to our servers. As soon as your
site is up and running (resolved), you will
recieve an email from us.
I
have my client based e-mail configured properly,
why can't I access?
You must
set-up your web based e-mail first
I
have uploaded my new index.htm page. Why doesn't
it show?
Our servers
are set-up with an .html index page. Just change
your index.htm file extension to index.html
Why
won't my Front Page forms work?
Install your
front page extensions from your C-panel.
How
do I transfer my domain name?
To transfer
hosts, ask your registrar to change the name
servers to ours:
Ns1.12mediaweb.com
Ns2.12mediaweb.com
How
long does it take to set-up my account?
Please allow
24 hours, although it has been done at times
as fast as 1 hour. If you did not order an account
with a unique IP, your site will not be active
for at least 3 - 5 days, until the name resolves.
We will notify you when your site is ready.
Do
you offer PHP support? MySQL databases?
YES
Where
can I get my site stats?
You will
find extensive stats in the "Webalizer"
link in your control panel
Can
I have Sub-Domains set up under my domain?
Yes
Do
sub-domains get FTP access?
Yes, FTP
only if you have a unique IP address.- they
do not get a control panel. You do not have
to have a unique IP address to have FTP to access
all sub-domains, but you do need a unique IP
address if you want virtual FTPs for each sub-domain.
Can
sub-domains have e-mail addresses?
Yes- top
level domain must set-up in their control panel
What
will my sub-domain name look like?
you.yourdomain.com
How
much does a unique IP cost?
$5.50 per
month
If
you can't find the answer to your questions
please contact
us.
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